Privacy Policy

This Privacy Policy explains how we collect, use, process, store, and protect personal information when you visit our website or use our digital marketing, website design, website development, and related services.

Virtual Canvas Limited operates in accordance with applicable data protection and privacy legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

We are committed to processing personal data lawfully, fairly, and transparently and only collecting information that is necessary for legitimate business and service-related purposes.

We take reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, misuse, alteration, disclosure, or destruction.

We may collect information that you provide to us when you:

• Contact us regarding our services.
• Request a quotation or proposal.
• Place an order or enter into a service agreement.
• Provide information required for website design or development.
• Provide information required for digital marketing or SEO services.
• Communicate with us by email, telephone, WhatsApp, social media, or other communication channels.
• Make payments for our services.

The information may include your name, company name, email address, telephone number, billing information, website details, business information, login or access information, and other information necessary to provide our services.

We may use the information collected to:

• Provide website design and development services.
• Provide digital marketing, SEO, social media marketing, advertising, and related services.
• Communicate with clients regarding projects, invoices, revisions, approvals, and service updates.
• Process payments and maintain financial and accounting records.
• Respond to enquiries and provide customer support.
• Manage client relationships and projects.
• Improve our services and website.
• Comply with applicable legal, regulatory, accounting, and contractual requirements.

We will only process personal data where we have a lawful basis to do so under applicable data protection legislation.

Virtual Canvas Limited takes the confidentiality of client information seriously.

Information, documents, website credentials, business data, marketing materials, and other confidential information provided by clients will only be accessed by authorised personnel, contractors, or service providers where reasonably necessary to deliver the agreed services.

We will take reasonable steps to ensure that confidential information is handled securely and appropriately.

Clients are responsible for ensuring that passwords, login credentials, and other access information provided to Virtual Canvas are accurate and appropriately protected.

For website design and development projects, clients are responsible for providing all required content, images, logos, documents, website credentials, hosting details, approvals, feedback, and other materials necessary to complete the project.

Where a project requires information, content, feedback, approval, access, or any other action from the client, delays in providing these may affect the agreed project timeline.

Virtual Canvas Limited will not be responsible for delays caused by the client, including but not limited to:

• Late provision of content or materials.
• Delayed approvals or feedback.
• Failure to provide required website, hosting, domain, or third-party access.
• Delayed responses to queries or requests.
• Changes to previously approved requirements.
• Failure to provide necessary information within the agreed timeframe.

Virtual Canvas Limited will make reasonable efforts to complete work within the timeline specified in the relevant quotation, proposal, invoice, or agreed project schedule.

The stated timeline is based on the client providing all required information, content, approvals, feedback, credentials, and access promptly.

Where a delay occurs due to the client, the project completion date may be extended accordingly.

Virtual Canvas Limited shall not be held responsible for delays resulting from circumstances attributable to the client or from third-party services or circumstances outside our reasonable control.

Unless otherwise agreed in writing, all advance payments made to Virtual Canvas Limited are non-refundable.

Once a project has been confirmed and an advance payment has been received, resources may be allocated and work may commence. The advance payment may cover project planning, design, development, staff time, administration, software, resources, and other costs associated with initiating the project.

Therefore, if a client cancels a project after confirmation or commencement of work, the advance payment will not be refundable unless Virtual Canvas Limited expressly agrees otherwise in writing.

Any refund or exception to this policy must be agreed in writing by an authorised representative of Virtual Canvas Limited.

Any changes to the agreed project scope after work has commenced may affect the project timeline and/or cost.

Additional features, functionality, pages, designs, revisions, integrations, content, or other requirements that were not included in the original quotation may be subject to additional charges.

Where reasonably possible, Virtual Canvas Limited will notify the client of any additional costs before carrying out additional work.

Our services may involve third-party platforms and services, including hosting providers, domain registrars, advertising platforms, social media platforms, payment providers, analytics tools, plugins, APIs, and other technology providers.

Virtual Canvas Limited is not responsible for the privacy practices, security, availability, outages, policy changes, or actions of third-party platforms.

Clients should review the relevant privacy policies and terms and conditions of third-party providers where applicable.

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security of information transmitted or stored electronically.

We may retain personal information, client records, project documentation, invoices, communications, and related records for as long as reasonably necessary for business, contractual, accounting, legal, or regulatory purposes.

When personal information is no longer required, we may securely delete or dispose of it in accordance with our internal procedures and applicable legal requirements.

Subject to applicable data protection legislation, individuals may have rights regarding their personal data, including the right to:

• Request access to personal information we hold about them.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain types of processing.
• Request the transfer of personal data where applicable.
• Withdraw consent where processing is based on consent.

Requests concerning personal data can be made using the contact details provided below. Please note that certain rights may be subject to legal or regulatory limitations.

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website traffic, and improve user experience.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some areas of our website.

Where permitted by applicable law, we may use contact information to communicate with existing clients or prospective customers regarding our services, updates, offers, or other relevant business information.

Our services and website are not specifically directed towards children. We do not knowingly collect personal information from children where such collection would require parental or guardian consent under applicable law.

Virtual Canvas Limited reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legislation.

Any changes will be published on this page. The updated policy will apply from the date of publication unless otherwise stated.